Information for Enrolled Students

Email Setup
Emerson Account Setup
Account Troubleshooting
Accessing Your Online Course
Obtaining an ID Card for On-Campus Courses
Refund, Withdrawal, and Drop Policy
Student Agreement
Receiving a Certificate of Completion
Ordering Transcripts
1098-T Tax Documents
Covid-19 Protocols
Emergency School Cancellations and Delayed Openings
Information for International Students
Reservation of Rights

Email Setup:

All Emerson student correspondence is sent to your Emerson email account. Once you have registered for courses, be sure to follow the instructions below to activate your Emerson Account. This account also provides you with access to your Emerson email, which is administered through a standard Gmail web interface (gmail.emerson.edu). Your instructors will communicate with you via your Emerson email address, so please activate it as soon as possible to ensure you do not miss any important correspondence from your instructors or the College.

Emerson Account Setup:

After you enroll in Professional Studies courses as an Emerson student, you will need to have an Emerson Account, also known as an ECNet (Emerson College network) account, which will grant you access to the college's computer network. An Emerson Account username and password will enable you to use computers in Emerson's labs, enroll in future courses, access course management pages (such as Canvas) for online courses, access the Library, and activate your Emerson email account. A few hours (up to 24 hours) after you register for a course, you will receive an email from Emerson's IT Help Desk entitled "Emerson College - Activate your account" which will enable you to set up your password to access the College's online services. NOTE: If you have taken courses with Emerson prior to August 20, 2020 and already have an Emerson account, you will still need to create a Temporary Account to grant you initial access to this registration website (professional.emerson.edu). After you register for classes via this website, then your existing Emerson credentials may be used for your future logins.

SET UP YOUR EMERSON ACCOUNT

Account Troubleshooting:

If you did not receive the “Emerson College - Finalize Your Account” email, or 7 days pass after the email is sent (at which time the activation code expires), you can have a new one sent by visiting forgot.emerson.edu and requesting a new one.

You will then receive an email from helpdesk@emerson.edu with subject line “Emerson College - Finalize Your Account,” containing a link to https://newaccount.emerson.edu (referred to in IT by its product name, “Tools4Ever”) with your Emerson username (firstname_lastname), activation code, instructions, and an acknowledgement that you will comply with the Electronic Acceptable Use policy. Follow the steps in the online wizard and set your Emerson account password, as well as three security questions that will allow you to reset your password should you forget it. When you complete the wizard, you will be redirected to a page that describes the various resources to which your Emerson account can access. You will also receive an email (both at your personal address and new Emerson Gmail address) with subject “Enrollment Confirmation“ and a description of Emerson online resources.

Potential Issues:

  • If you forget your Emerson account or would like to change your password, you can visit https://myaccount.emerson.edu.
  • If you would like to add, remove, or change your multi-factor devices in Duo, or if you are unable to log into an Emerson resource because you don’t have access to your multi-factor device, you can follow instructions on our Duo FAQ.
  • For any technical issues not resolved above, please submit an IT help ticket and a member of the IT team can assist with troubleshooting your request. 

Accessing Your Online or Remote Course:

After you have activated your Emerson Account (see above), visit the Learn Anywhere page to learn how to access Emerson resources from anywhere, from any device. Online courses are conducted via a system called Canvas. Remote courses provide live instruction via Zoom but may also utilize Canvas for posting course materials, assignments, and discussion boards. Your instructor will contact you via your Emerson email account or via Canvas to provide instructions to access the Zoom link for your remote course. Please be sure to log in to Canvas at least 24 hours before your first course starts to make sure you have access to everything you need. If you experience any issues logging into Canvas, our IT Help Desk is available to assist you. If you would like to view a sample Canvas course to provide an idea of how the interface works, Learning Online at Emerson will give you a test drive.

Obtaining an ID Card for On-Campus Courses:

All Emerson students, staff, and faculty are required to have an Emerson ID card to access any building on the Emerson campus. This card grants you access to the campus building in which your course is being conducted, and services, such as the Emerson College Library or computer labs.

NOTE: Currently, all Professional Studies courses will be conducted online, so no ID cards will be issued.

  • If you are a first-time student, please pickup your official Emerson ID card BEFORE your first class at the ID Office in the Piano Row Building (150 Boylston Street)
  • If you are a returning student, you do not need a new ID card. The ID card you have will be reactivated for the semester in which you are actively enrolled.
  • If you are taking only Online or Remote courses and do not plan to visit the Emerson campus, no ID card is needed.

ID OFFICE HOURS OF OPERATION

Refund, Withdrawal, and Drop Policy

If you need to drop a course, you may do so via your Student Portal. For instructions and more information, please review our Registration Policies page for refunds, withdrawals, and course drops.

Student Agreement

For every semester of active enrollment, all Emerson College students are required to review and affirm the electronic Student Agreement.

After activating your Emerson account, you will receive emails sent to your Emerson email address from the Emerson College Registrar's Office reminding you to affirm your student agreement each semester you are enrolled. The agreement outlines your rights and responsibilities as an Emerson student. Affirming the agreement will avoid any holds on your student record. A hold will prevent registration for new courses and the ability to add or drop courses.

Receiving a Certificate of Completion

For students enrolled in a Certificate program: Once successful completion of the program is verified, digital certificates will be emailed within two weeks of the semester's last day of class. For semester dates, please check our Emerson College academic calendar

Ordering Transcripts

To order transcripts or to request enrollment verification, visit the Certifications and Transcripts page of the Registrar's Office. 

1098-T Tax Documents

Per IRS guidelines, 1098-T tax documents are issued only to students who have completed credit-bearing courses (undergraduate or graduate credit). If you completed a credit course and did not receive your annual 1098-T document, visit Emerson's tax information site for more details and to submit your request. 

For students who have taken a non-credit course, your payment receipt includes the Emerson College tax identification number at the bottom of your receipt following your payment information total. You may provide your receipt to your tax professional to determine eligibility to claim these expenses for your taxes. Emerson College is not a tax advisor. Emerson College cannot provide tax advice so you may want to consult the IRS or a tax professional to find out more about the tax credit and your eligibility. Your receipt was emailed to you at the time of enrollment. You may log in to your student portal at any time if you need to obtain another copy.

Covid-19 Protocols

For in-person courses, please stay up to date with the College's latest guidelines and announcements regarding Covid-19. Updates are available at the One Emerson resource page and the Emerson Today news and announcements site.

School Cancellations and Delayed Openings

Review the Emergency Closing & Delayed Opening Policy for information on where to access closing alerts.

Information for International Students

At the present time, Emerson College is not authorized to issue I-20’s for study in its Professional Studies and Special Programs (PSSP) courses. Depending on an international student’s immigration status and personal circumstances, enrollment in a PSSP course may be permissible or may result in an immigration status violation. Maintaining valid immigration status while in the United States is the responsibility of the individual, not Emerson College. PSSP staff cannot advise individuals about their immigration status. If you have any questions about the requirements for maintenance of your specific immigration status, please contact the U.S. Consulate in your home country prior to enrolling in a PSSP program.

Reservation of Rights

Emerson reserves the right to revise, add, or delete courses and programs; alter the total number of class hours; suspend, cancel, or postpone classes and programs; and/or alter the modality of courses and programs, including by transitioning between in-person and remote learning for any reason including, but not limited to, the following: an epidemic, pandemic, extreme weather, natural or man-made disaster, acts or threatened acts of terrorism or war, government orders or restrictions, other health or safety emergencies, and/or other force majeure events beyond Emerson’s control.

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