Information for Enrolled Students

Email Setup
Emerson Account Setup
Account Troubleshooting
Accessing Your Online Course
Obtaining an ID Card for On-Campus Courses
Refund, Withdrawal, and Drop Policy
Receiving a Certificate of Completion
Ordering Transcripts
Emergency School Cancellations and Delayed Openings
Information for International Students

Email Setup:

All Emerson student correspondence is sent to your Emerson email account. Once you have registered for courses, be sure to follow the instructions below to activate your Emerson Account. This account also provides you with access to your Emerson email, which is administered through a standard Gmail web interface ( Your instructors will communicate with you via your Emerson email address, so please activate it as soon as possible to ensure you do not miss any important correspondence from your instructors or the College.

Emerson Account Setup:

After you enroll in Professional Studies courses as an Emerson student, you will need to have an Emerson Account, also known as an ECNet (Emerson College network) account, which will grant you access to the college's computer network. An Emerson Account username and password will enable you to use computers in Emerson's labs, enroll in future courses, access course management pages (such as Canvas) for online courses, access the Library, and activate your Emerson email account. A few hours (up to 24 hours) after you register for a course, you will receive an email from Emerson's IT Help Desk entitled "Emerson College - Activate your account" which will enable you to set up your password to access the College's online services. If you did not receive your activation email, please check your Spam folder first in case the message did not reach your inbox, and then submit an IT help ticket and a member of the IT team can assist with troubleshooting your request. NOTE: If you have taken courses with Emerson prior to August 20, 2020 and already have an Emerson account, you will still need to create a Temporary Account to grant you initial access to this registration website ( After you register for classes via this website, then your existing Emerson credentials may be used for your future logins.


Account Troubleshooting:

If you did not receive the “Emerson College - Finalize Your Account” email, or 7 days pass after the email is sent (at which time the activation code expires), you can have a new one sent by visiting and requesting a new one.

You will then receive an email from with subject line “Emerson College - Finalize Your Account,” containing a link to (referred to in IT by its product name, “Tools4Ever”) with your Emerson username (firstname_lastname), activation code, instructions, and an acknowledgement that you will comply with the Electronic Acceptable Use policy. Follow the steps in the online wizard and set your Emerson account password, as well as three security questions that will allow you to reset your password should you forget it. When you complete the wizard, you will be redirected to a page that describes the various resources to which your Emerson account can access. You will also receive an email (both at your personal address and new Emerson Gmail address) with subject “Enrollment Confirmation“ and a description of Emerson online resources.

Potential Issues:

  • If you forget your Emerson account or would like to change your password, you can visit
  • If you would like to add, remove, or change your multi-factor devices in Duo, or if you are unable to log into an Emerson resource because you don’t have access to your multi-factor device, you can follow instructions on our Duo FAQ.

Accessing Your Online or Remote Course:

After you have activated your Emerson Account (see above), visit the Learn Anywhere page to learn how to access Emerson resources from anywhere, from any device. Online courses are conducted via a system called Canvas. Remote courses provide live instruction via Zoom but may also utilize Canvas for posting course materials, assignments, and discussion boards. Your instructor will contact you via your Emerson email account or via Canvas to provide instructions to access the Zoom link for your remote course. Please be sure to log in to Canvas at least 24 hours before your first course starts to make sure you have access to everything you need. If you experience any issues logging into Canvas, our IT Help Desk is available to assist you. If you would like to view a sample Canvas course to provide an idea of how the interface works, Learning Online at Emerson will give you a test drive.

Obtaining an ID Card for On-Campus Courses:

All Emerson students, staff, and faculty are required to have an Emerson ID card to access any building on the Emerson campus. This card grants you access to the campus building in which your course is being conducted, and services, such as the Emerson College Library or computer labs.

NOTE: For Fall 2021 and Spring 2022 semesters, all Professional Studies courses will be conducted online due to safety precautions for Covid-19, so no ID cards will be issued.

  • If you are a first-time student, please pickup your official Emerson ID card BEFORE your first class at the ID Office in the Piano Row Building (150 Boylston Street)
  • If you are a returning student, you do not need a new ID card. The ID card you have will be reactivated for the semester in which you are actively enrolled.
  • If you are taking only Online or Remote courses and do not plan to visit the Emerson campus, no ID card is needed.


Refund, Withdrawal, and Drop Policy

If you need to drop a course, you may do so via your Student Portal. For instructions and more information, please review our Registration Policies page for refunds, withdrawals, and course drops.

Receiving a Certificate of Completion

For students enrolled in a Certificate program: Once successful completion of the program is verified, digital certificates will be emailed within two weeks of the semester's last day of class. For semester dates, please check our Emerson College academic calendar. For Boot Camp students, all digital certificates will be emailed within two weeks after Graduation. Due to the Office of Professional Studies’ current remote working policy, you will be issued a digital Certificate of Completion. Upon request, a physical certificate can be mailed once the Professional Studies department is back in the office.

Ordering Transcripts

To order transcripts or to request enrollment verification, visit the Certifications and Transcripts page of the Registrar's Office. 

School Cancellations and Delayed Openings

Review the Emergency Closing & Delayed Opening Policy for information on where to access closing alerts.

Information for International Students

At the present time, Emerson College is not authorized to issue I-20’s for study in its Professional Studies and Special Programs (PSSP) courses. Depending on an international student’s immigration status and personal circumstances, enrollment in a PSSP course may be permissible or may result in an immigration status violation. Maintaining valid immigration status while in the United States is the responsibility of the individual, not Emerson College. PSSP staff cannot advise individuals about their immigration status. If you have any questions about the requirements for maintenance of your specific immigration status, please contact the U.S. Consulate in your home country prior to enrolling in a PSSP program.

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